Our website
When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and time of the request. This information does not allow us to identify the identity of the user and this is not our purpose. We use the information collected for statistical purposes only, which mainly enable us to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses, and telephone number, that you voluntarily provide to us as you browse our site. You may also pay for and use our services using a pseudonym or anonymised data, without providing us with the above personal data.
The user has the right to query, access, rectify, oppose and delete personal data concerning him/her for legitimate reasons. In order to exercise this right, the signatory should contact the data controller or the person responsible for the protection of personal data if one has been appointed at the following address reception@victoriafriendlyhotel.com. The user also has the right to lodge a complaint with a supervisory authority (CNIL).
We retain your personal data for 3 years to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Please note that we may need to retain certain information for record keeping and/or transactional purposes (for example, when you make a purchase or a booking), and you will not be able to change or delete any personal data you provided after that purchase or booking.
Cookies :
This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive that monitor your activity as you browse our site and provide us with key data to help us make navigation easier. If cookies are stored on your computer, you will not need to enter all the data required to access this site each time you visit. This data allows us to tailor our website to suit your tastes and needs as part of our overall effort to provide you with seamless access to our pages and services. If you do not want cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To find out how to configure your browser to handle cookies, please visit your browser's help centre. You can delete cookies already stored on your computer at any time. Please note that blocking cookies may restrict access to certain features of our site and result in a less streamlined experience.
Disclosure of data to third parties :
Unless otherwise stated in this statement, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except as required by law or as necessary to fulfil the contractual relationship you have entered into. Third party companies and associates, including online payment companies, will only have access to this data where necessary to process your order. In such cases, we will ensure that the scope of the data transfer is kept to the agreed minimum essential. We also impose a strict data protection policy on the personal data you provide to us or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws as set out in our privacy policy.
Google Analytics :
This website uses Google Analytics, an analysis service operated by Google that helps sites understand how to personalise their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To learn more about Google Analytics, please visit the official page.
Google Adwords Remarketing :
We use Google AdWords Remarketing for Internet advertising purposes. The AdWords remarketing program allows us to display relevant advertisements based on the pages of the website you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT ALLOW ACCESS TO YOUR COMPUTER. Through the Google AdWords Remarketing program, we are able to tailor our marketing to meet your needs and display only those ads that are likely to appeal to you.
Facebook, personalized audience pixel (personalized audience of your website) :
A Facebook Custom Audience Pixel is a piece of JavaScript code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behaviour on our site. The information collected by the pixel includes the user's browsing session, which is sent to Facebook along with a hashed ID and the URL the user visited. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors as they access our site from different types of devices. We use this data for marketing purposes and specifically to target ads with the Facebook advertising platform.
Newsletter :
You will only receive promotional information via our newsletter if you give us permission to use your e-mail address for this purpose. Our site or its affiliates will never send you newsletters or promotional e-mails unless you have subscribed to them. By subscribing to our newsletter, you can choose your areas of interest in order to receive related e-mails. We use this information together with your personal data to send you information of interest to you. If you prefer to unsubscribe from our newsletter or promotional e-mails, you can click on the unsubscribe link at the bottom of our e-mails.
